The question is relevant not only for Bitrix24, but it will be easier to understand using its example. CRM for Bitrix24 is only one of 14 functions. When configured correctly, Bitrix24 helps automate not only work with clients, but also work with employees, HR, and marketing. For a product, this is a serious competitive advantage, and for a consumer, it is an opportunity to “kill several birds with one stone”.
By the way, it is not necessary 2 – sea, advertising on google to use all these functions at once. Practice shows that a company can start using only CRM, and connect and fine-tune the remaining functions as needed.
Does CRM have a built-in Google Calendar?
Somewhere – yes, somewhere – no. If the customer has such a request, the contractor can make such an integration.
What is a sales funnel and why is it in CRM?
Sales funnels are discussed advanced scoring techniques for targeted lists even in university. In simple terms, these are certain stages of making a decision to buy from your customers. A person enters your sales funnel when they open the website and leaves it when they pick up the goods. It’s all very conditional, but the idea is clear.
All CRM systems have such a tool, and it is very useful for the commercial department and the manager. Some systems have their own marketing funnel.
The priority is not the fact of having a sales funnel, but its customizability and flexibility. So that you can customize the sales funnel for the tasks of your business.
Does the CRM interact with social networks?
Some believe that interaction sault data with social networks as a source of sales is the prerogative of the B2C market, and a very small one at that. On the other hand, large CRM systems are adding integrations with social networks, product uploads, and other functionality (for example, in the latest release of Bitrix24).
What is cloud and boxed CRM?
A cloud CRM system is located away from you – in the cloud. You can work in such a system only if you have an Internet connection. Cloud CRM systems are used by small companies because they do not need to worry about providing space on the server for a boxed CRM. This is one of the advantages of a cloud CRM system – it does not require space and installation.
The disadvantages of cloud CRM are that it cannot be modified. You can only use the declared functions and only as provided by the vendor.
Boxed CRM is installed on the company’s server and all information is stored there. As in the case of a cloud, here you can also work remotely, you are not tied to a place.