Telephone surveys are one of the most effective ways to find out what your target audience thinks and feels. Our operators will conduct surveys according to ready-made scripts, using the computer-aided interviewing system (CATI) to collect accurate and reliable data. You will be able to see the real picture of the market and quickly receive feedback based on reliable figures, not guesswork.
0:57 – Survey of a beauty salon client gambling data russia
02:06 – Survey of bank clients to control the quality of services provided
06:21 – Interview with a medical specialist on the topic of drugs
01:52 – Research of the tourism market mike wystrach mike
02:26 – Survey of exhibitor
What is included in the telephone survey service?
- Development of a questionnaire adapted to the objectives of your project.
- Marketing research to analyze the needs and preferences of the target audience.
- Sociological surveys to study the social portrait of your audience.
- Net Promoter Score (NPS/CSI) is a measurement of how customers feel about their interactions with your company.
- Mystery shopping testing to assess service quality and identify areas for improvement.
- Opinion surveys on a new product or service – initial feedback and analysis of potential demand.
Conducting telephone surveys through an outsourced call center: who is it suitable for and where to apply it
A telephone survey will be useful: fax marketing
- For business leaders to evaluate customer experiences and improve a product or service.
- Marketers and researchers who need data for audience analysis and market segmentation.
- For companies testing a new product to get initial feedback from customers and assess demand.
- HR and quality control service to audit employee interactions with clients.
How Outsourcing Telephone Surveys Can Help Businesses
- Detailed audience profile: fully understand your customers’ motivations and preferences to effectively tailor your marketing and offers.
- Competitive landscape assessment: analysis of the strengths and weaknesses of your competitors, which will allow you to strengthen your position in the market.
- Insights for Marketing Strategy: Survey results will give you clear direction for creating targeted advertising campaigns.
- Product development recommendations: The collected data will help adjust the product line and improve the customer experience in accordance with current needs.
- Market Summary Report: A structured document with insights gathered from the survey that can be used to make strategic decisions.
Advantages of the telephone survey service with the call center Contact Center
- Speed and efficiency: A team of 2,000 operators works on multiple projects simultaneously, speeding up completion times.
- Automation with CATI: CATI system eliminates errors, minimizing the influence of human factor and reducing data processing time.
- Process efficiency: BellView Fusion automates the entire process, from questionnaire development to the final report.
- Cost-effective: Call center services are cheaper than hiring full-time employees to conduct surveys.
- Data quality and accuracy: CTI and preview/predictive dialing technologies ensure minimum errors and maximum reliability.
- Flexible payment terms: we offer payment for results – only for collected questionnaires.
Service “Surveys and questionnaires by phone”: how it works
- Application form: send a request or contact us – within an hour you will receive a commercial offer with options for project implementation.
- Project setup: a dedicated manager will coordinate the survey parameters, respondent groups, and final report format based on your wishes.
- Launch of the survey: the operator conducts the interview according to a prepared script, and the supervisor monitors the process in real time.
- Report generation: after the project is completed, you receive a detailed analysis of the collected data.