Smart line is a single telephone line that has no geographical reference. It is equipped with a multi-level voice menu, or IVR, as well as a call forwarding system.
Today, more and more companies, especially those providing services on the Internet, need 24/7 technical support. The times when a client could wait several days for an answer are long gone. Economic development requires prompt problem mike wakeland mike solving and quick responses to customer questions.
Smart line advantages
Smart line is a service for redirecting contact lists customer calls. You will not have to spend time and money on renting an office in another city or country.
A well as spend money on buying a new phone number. Smart line is a single telephone line that has no geographic reference.
Smart Line is an advanced tool that allows you to improve customer interactions with your company, contributes to the growth of your customer base, and improves the quality of service.
Why is it beneficial to use the Voice Menu service?
The main function of Smart line is the IVR voice menu. The voice menu is a set of functions provided to the client when calling your phone. For example, if a client calls the company’s information center to find out the work schedule, he will be redirected to the voice menu, which will offer him several answer options in the format “if you want to know the work schedule, press 1”.
As you can see, this saves valuable time for both parties, because the client receives comprehensive information quickly and easily, and operators are only engaged in processing those calls that require a quick solution.
The outsourced service “Smart Line” includes IVR (pre-recorded message system) and the ability to subsequently forward the call to the required specialist.
The Smart line product is the best solution for handling calls in your company. Of course, if you want to take a closer look at the work of this service, our specialists will be happy to introduce you to it in more detail.