Call centers are designed to work with people, and people are an inexhaustible source of interesting stories. We talked to our employees and found out what the most unusual cases were in the workplace. Below is a list of the most outstanding 99 acres database stories from the experience of operators communicating with clients, capable of amusing anyone.
Top 7 Most Vivid Stories from the Experience of Call Center Specialists
“Sometimes it seems that people don’t quite understand what the hotline is for. We’ve received so many requests! For example, one client asked our employee to help them choose a suitable outfit for their wedding, and another to come up with a name for their new pet. There were clients who wanted the operator to help them resolve a dispute with a neighbor or find a gift for their girlfriend. The funny thing is that the client’s company supplies drinking water to apartments and offices.”
“A partner, whose hotline is in my area of responsibility, is engaged in connecting home Internet. One day, a very intrusive client called and asked to top up his balance.
We explained that we do not have such a service
For instance, he offered the operators to transfer him money calling clients by phone from personal accounts, justifying this by the fact that he works remotely and otherwise he will not be able to earn. When they refused, he began to persuade, arguing that “well, no one will know about this” and “this will be our secret!” and then moved on to threats, shouting at us and saying that if he is fired, we will be to blame. Well. People are sometimes very strange.”
Mysterious Calls:
“I work on the hotline of an electronics manufacturer with fax list a long history. One day, my grandfather called and tried to get advice on the operation. For instance, of a mobile phone he bought in the early 2000s. When I answered that, unfortunately, I couldn’t help him and all the warranty periods had long expired, he sadly asked to pass the phone to someone older and “granddaughter. For instance, I can tell from your voice that you are young, I would like someone older…”. I advised him to contact some service center not far from home.”