With HubSpot, the magic of customer HubSpot Service relationship management becomes a reality by putting the customer at the heart of CRM. It’s time to leave behind outdated approaches and embrace a platform that prioritizes customer experience with authenticity and care in every interaction.
What is Service Hub?
Service Hub is the customer service module of HubSpot , the market-leading CRM (customer relationship management) platform for growing businesses. Service Hub enables businesses to prioritize customer experience with an easy, connected cayman islands telemarketing platform that delivers authentic service. All of its features enable businesses to deepen customer relationships while boosting team efficiency and connecting with the main office.
Why is it important?
Customer service teams are facing unprecedented pressure as customer expectations have reached an all-time high. Generic and inflexible customer service the best artificial intelligence tools for marketing experiences leave customers feeling ignored and underserved when they need help the most. Not only does this lead to lower customer satisfaction, but it can also impact the bottom line: according to Harvard Business Review, acquiring new customers is 5-25 times more expensive than retaining existing ones. Investing in customer service today means better customer experiences and increased retention and profitability.
- Nearly 60% of people feel that wait times are the most frustrating part of the customer service experience. (Zendesk).
- 90% of customers consider it important or very important to get an “immediate” response when they have a customer service question. 60% of customers define “immediate” as 10 minutes or less. (HubSpot)
- 96% of customers say customer service is important to their brand loyalty. (Microsoft)
- More than 70% of consumers believe that companies should do everything possible to ensure that customers do not have to repeat the same information to different representatives. (Zendesk).
- 69% of consumers first try to resolve their issue on their own, but less than a third of companies offer self-service options, such as a knowledge base. (Zendesk).
- 90% of consumers expect to find a customer service page. (Microsoft).
HubSpot first introduced Service Hub in 2018. With Service Hub, teams can transform feedback insights into actionable customer journey improvements, while customizable mobile number list tools and views help drive team efficiency.
HubSpot’s Service Hub provides teams with tools that HubSpot Service are easy to learn and easy to love so they can spend less time searching and more time helping.