How to troubleshoot a VoIP system?
Switching to VoIP technology is a simple solution for any company. After all, an effective and efficient system that allows you to make calls at low prices is necessary for everyone. But even if the initial VoIP setup went smoothly, no one is immune norway email list 1.6 million contact leads from technical problems with the system in the future. Let’s look at the main VoIP problems and how to solve them.
It is important to constantly monitor the system’s performance. Most often, companies purchase telephone services from providers. Providers are responsible for the quality of the services provided , but you should also be prepared to fix problems in your internal network.
VoIP Troubleshooting Checklists
Describe and document the steps that will help your staff quickly resolve the issue. For example, who should they contact if the phones are not get more leads from blog traffic working? What if problems cannot be resolved at a certain level? When should they contact the service provider?
Checklists are a common way to identify and troubleshoot VoIP issues. Make sure all employees and departments are aware of them. When the phone system goes down, they should follow the instructions exactly. Provide them with guides for initial VoIP setup and troubleshooting.
Most Common VoIP Problems
Some of the most common VoIP problems fall into one of the following categories:
Sound quality;
Internet and network connection;
Equipment and cables;
Security issues; How to troubleshoot
Problems with suppliers.
Sound quality
Although VoIP technology is quite modern trust review and developed, many companies continue to struggle with sound quality. Poor sound quality is determined by the following shortcomings:
Disappearance of words and sounds during conversation
Sound distortion, strange noises;
Sound delay.
Imagine your employees talking to customers while experiencing these issues. Will they be productive enough? Poor audio quality is almost always caused by network connectivity issues. Things like jitter, latency, and audio loss can seriously damage a company’s reputation. That’s why it’s important to configure QoS on all your VoIP devices.