Modern VoIP (Voice over Internet Protocol) technologies allow companies
to easily and quickly organize a cloud call center without spending money on expensive equipment. In this article, we will analyze how to switch from traditional telephone communication to a virtual contact center and
what steps will help you automate the work papua new guinea email list 107018 contact leads of operators ,
ruce costs and improve business efficiency.
If you ne to set up telemarketing , organize mass outbound calls or upgrade an existing contact center,
follow the step-by-step instructions below.
Setting Up a Virtual Call Center: A Step-by-Step Guide
1. Define the goals and objectives of the call center
Before you launch, it’s important to leadership development understand why you ne a call center . Common scenarios may include:
Selling goods and services through telemarketing
How to quickly Conducting surveys and research
Customer service via hotline
Automat robotic calls
The system setup, software selection and service pricing depend on these goals.
Determine the number of operators and project costs
When working with cloud telephony, you pay not for operators, but for minutes of communication . However, it is important to determine the calling list load on the system in advance in order
to choose the optimal tariff plan.
Calculate: How to quickly
How many calls per day will employees make?
>>>>lass=”yoast-text-mark” />>Average duration of one conversation
Number of active operators at different times of the day
These parameters will help you choose the right SIP trunk and optimize costs.
Choose call center software
The software platform plays a key role in the effectiveness of the contact center. Selection criteria:
– Intuitive interface and convenient management
– Flexible customization for your business
– Support for CRM and integration with Google Calendar, email, messengers
– Automatic functions : robotic calls, SMS notifications, email newsletters
A1 Telecom offers a flexible cloud solution with a 14-day trial period. You pay only for the minutes us, not for the number of operators.