Data Management: The Benefits of Outsourcing
Want to organize your client base and keep it in perfect chinese overseas europe database order? New information will not be lost, and the existing information will be structured so that it is convenient for all employees of your company to use.
Outdated database – decreased sales
Are you using an outdated database? Perhaps, mike walsh mike at this very moment you lost a client who did not wait for a response to their request. Cannot provide a “direct line” with potential buyers 24/7, quickly process orders and respond to emails? Expect a decrease in sales. The client will go to a competitor who works more quickly and smoothly.
Comprehensive assistance to businesses of any industry from a professional call center
The modern market requires companies to be mobile, quick to respond and highly customer-focused. This is especially true for processing incoming requests. A missed call ultimately results in a lost client, and therefore profit. An external call center, whose specialists will organize continuous processing of incoming calls, will help fax list avoid such a situation. There are also a number of industry solutions that take into account the specifics of your business and increase the percentage of conversion of requests.
Actively promote direct room bookings Data management
Guests choose the option that seems more convenient to them. If they go to the hotel website but see only general information and do not understand the benefits, they will go to the OTA. So, you need to demonstrate that direct booking gives more advantages.
Ideas for implementation:
- Pop-up windows on the site with an emphasis on the “best price”.
- QR codes and promo codes in the hotel itself (rooms, reception, lobby), as well as in your letters and messengers.
- Social media content: direct and clear call to action: “book with us now, get X% discount”.
If some of the incoming calls are made by phone, the call center can report additional preferences upon registration directly, without intermediaries – this information is then synchronized with the guest database, as is done in CRM, when the lead “reaches the deal.”
Set up targeted advertising and context
Without advertising, you may simply not be recognized. Similar to brand protection in search engines for companies, the hotel should consider the following formats:
- Brand protection. Launch contextual advertising for the name of your hotel so that your site is the first one in the search, not the aggregator’s ads.
- Social media targeting. Based on existing contacts, you can create a look-a-like segment to find people with similar characteristics (age, interests, location).
Important point: analysis of results. As in CRM, track which ads actually bring clients with a high probability of booking and a good check.