Text channels have long become commonplace: we live in a world where WhatsApp, Telegram and dozens of other messengers accompany us everywhere – from friendly conversations to business communications. It seems that such solutions are ideal for business: paytm database they are instant, allow you to send links, photos, videos. But paradoxically, voice technologies not only maintain their positions, but are also growing in demand.
In this article, we’ll look at why calls — whether live band database or automated — aren’t a thing of the past, how voice bots and intelligent systems can compete with (and even surpass) messengers, and in what situations voice communication comes into its own. We’ll also talk about when it’s best to stick with the text channel.
Why Business Still Clings to Voice
When social networks and messaging apps started to staff training conquer the world, many predicted: “Live calls will disappear, everyone will text.” But time has shown that phone calls and voice solutions remain a strong channel for sales and customer service.
Can Voice Robots Arguments for the Voice
- Speed of problem solving . bosnia and herzegovina businesses directory
In a text, you can “ping” a person for a long time, wait for their answer for hours. With a voice call, everything is different: dial the number – and in half a minute the parties are already exchanging key information. Sometimes this is the most important thing, especially if we are talking about an urgent order or an emergency. - Expression of emotions and intonations .
Emoticons are, of course, fun, but they will not replace real live speech, especially in more serious communication. When a client hears a confident, friendly tone of the manager, he begins to trust the company faster. - Conversion in sales .
According to statistics, calls often end in a purchase or agreement on cooperation better than text channels. It is easier for the client to ask clarifying questions, hear real answers and immediately make a decision. - The effect of urgency and importance .
Messengers often turn into an endless stream of notifications, where your offer can get lost among “Spam, Boss, everything is lost” and stickers from friends. A call is perceived as a more priority method of communication, which is harder to ignore.