The role of the call center in the development of the bank
For a modern bank, the presence of a contact center is not only a guarantee of successful work, but also a necessary condition for maintaining a reputation. Using our company’s services in this area will allow you to forget about the problem of excessive workload of employees on the lines and long waiting times for a response from potential clients. The “Contact” call center provides the ability to process all incoming requests daily and around the clock!
Bank contact center – how to organize it correctly?
Our operators have extensive experience in consulting in the banking industry, so they are qualified to answer most questions specific to your organization. In addition to answering phone calls, the employees of the Contact call center can work with e-mail and the Internet banking system.
Special software allows you to quickly set up the ability to urgently block a bank card with the help of a contact center, find out the balance of deposits, configure security parameters, cancel erroneous payments, etc.
In addition to answering questions and helping to solve problems related to the bank’s operations, our operators may provide additional services:
- implementation of pre-trial debt collection; cyprus business directory
- telemarketing (in particular, selling loans over the phone;
- sending out informational messages and advertising offers.
Ways to attract clients to a bank using a call center
Attracting clients to the bank using the Contact call center is carried out in the following ways:
- creation of a database of potential clients;
- cold calling;
- organization and processing of survey results;
- informing about new products, as well as special offers from the bank, via telephone or e-mail messages.
The benefits you will receive by organizing a contact center for a bank:
- improving the quality of service;
- increasing customer loyalty;
- saving resources due to the absence of the need to create your own department to answer telephone calls;
- increasing the volume of sales of banking products.
Competent consultation provided by our operators will minimize customer losses, and therefore increase the efficiency of your bank. Cooperation with the Contact call center is the best conditions that will be the beginning of great success.