Of course, voice solutions are not omnipotent and do not completely replace text. There are situations when messengers are really better:
When a person cannot speak . Maybe he is at a meeting, on public transport where it is noisy, or it is inconvenient for him to communicate out loud right now.
When working with long texts or documents . If you call center outsourcing need to carefully read and analyze the terms of the contract, copy and forward, the voice channel will not always help.
Chat history
In some cases, you want to open the chat later zalo database and see what was said a week ago, so as not to call again and retell everything.
Voice bots should also be set up correctly so that a person does not feel like a “soulless machine”. A bad script or poor diction of a synthesized voice can, on the contrary, push away customers. But with the right approach and the use of modern TTS (Text-to-Speech) systems that sound quite “human”, this disadvantage is smoothed out.
Summary
Should businesses abandon instant messengers entirely? Unlikely. It seems the world is moving toward companies needing all channels: chats, social networks, and calls. But voice technologies clearly have a strong niche where they matter:
- Urgency . The issue needs to be resolved in a couple of minutes, while the client is still “warm” and hasn’t gone to competitors.
- Depth of dialogue . You need to ask a lot of clarifications and hear the reaction of the interlocutor.
- Personal approach . It is easier to show care and attention through your voice.
- Maximum response rate : People often ignore chats, but rarely ignore calls (or even see a missed call).
Thus, voice technologies can partially bosnia and herzegovina businesses directory or completely replace messengers and chats in a number of important scenarios: sales, technical support, reminders, distribution, consultations and much more. If you limit yourself to text channels only, consider whether you are missing out on those customers who find it easier (or more pleasant) to communicate by voice.
Are there any downsides Voice solutions :
- Are there any downsides Increase conversion through instant response.
- They simplify complex communication scenarios: the robot can ask a chain of questions, conduct a “dialogue” and connect an operator if the situation goes beyond the scope.
- They allow you to create an emotional connection through intonation and the “warmth” of your voice.
Text channels :
- Convenient for documents, links, and clients who like to “read and reread” everything.
- Good for asynchronous communication, when no one is in a hurry to respond.
- Suitable for stories of correspondence that can be reviewed later.
Ideally, a business should have a whole “arsenal” of tools and, at the right moment, use the one that will bring results faster and better.