Phone calls were once the preserve of real people: operators would call, listen to “please repeat,” and write down the answers in pencil. But now AI calls are in the game —they don’t ask for a coffee break or say “uh-uh” when they forget their script.
How did AI-powered calls come about?
The first attempts at “automated voice” were, of course, student database our favorite answering machines and assistants like Siri and Google Assistant. Over the years, technology has made great strides forward, and now robots not only “speak,” but also recognize speech (sometimes even better than our sleepy colleague on Monday morning). They understand intonation, guess pauses, and, according to rumors, can even detect shades of irritation on the other end of the line.
How do they work?
AI calls are smart systems that dial the number themselves, greet the client and continue the conversation according to a given scenario. While you drink tea, they: sociological survey of clients
Follow the dialogue script : know what to say if the client answers “yes” or “no”.
Recognize speech : thanks to algorithms, the robot will distinguish when a person is truly happy with your offer, and when he is politely trying to get out of it.
Provide feedback : conversation results are instantly phone number spanish sent to your CRM – no paperwork.
Example :
Robot: “Hello, would you like a 10% discount on our service?”
Client: “Of course!”
Robot: “Great, I’ll connect you with a specialist, he’ll tell you everything.”
According to McKinsey, such calls reduce service costs by up to 40% and speed up the work with requests three times faster. Agree, it is a good alternative to hiring a regiment of operators.
Where can AI calls be used?
AI calls can (and should) be adapted to almost any area.
- Retail : robots will notify customers about sales and new collections in a second.
- Finance : they will warn you about late payments (much more politely than debt collectors).
- Medicine : they will remind you about a visit to the doctor or even tell you when it’s time to take your pills.
- Real estate : they will call your contacts and offer last minute housing options.
- Logistics : they will tell you about the delivery status without a live queue on the line.
Benefits of AI Calling for Business
Budget savings . One voice robot instead of a staff of operators – and everything works.
Speed . A couple of minutes – and thousands of contacts already know about your offer.
Flexibility . It is easy to change the scenario to suit the promotion, season or the boss’s mood.
24/7 support . Your robot is alert and ready to call even at three o’clock in the morning.
Can AI Calls Replace Live Operators?
AI calls are good universal soldiers when it comes to clear algorithms: confirm an order, remind about a promotion, conduct a quick survey. But if a client asks an atypical question – for example, “What if I take out two loans and buy an apartment?” – a live operator works more confidently here. Therefore, it is better to use AI for routine tasks, and entrust complex negotiations to people.